User Data Deletion Instructions & Request

Overview & scope

DakyXTech (operating the dakyx.com website, Dakyworld OS, Website Builder, and related platforms) respects your right to control your personal data. In full compliance with Section 33 of Ghana’s Data Protection Act, 2012 (Act 843), Article 17 of the EU/UK General Data Protection Regulation (GDPR), the Google Play Store Data Safety policy, Apple App Store Guideline 5.1.1(v), and Meta Platform Data Deletion requirements, you have the right to request the permanent deletion of your user account, personal data, and connected service integrations at any time.

This policy applies to all users of our digital platforms, including:

Customers and administrators with an account on Dakyworld OS or Website Builder (editor.dakyx.com, os.dakyx.com).
Users who have logged into or authenticated with our applications using third-party identity providers, including Meta (Facebook) Login, Google Sign-In, or the GitHub App.
Clients with active or historic project engagements, proposals, and support agreements.
Subscribers, leads, and individuals who have submitted contact forms, enquiries, or newsletter requests.

Developers & App Reviewers: This documentation and request resource is also accessible via /user-data-deletion.

What is deleted vs. retained

When an account or data deletion request is processed, we delete all personal identifiers and user data except for records that statutory law strictly requires us to retain. The table below details how each category of data is treated:

Category	Data Included	Action on Deletion	Retention / Statutory Grounds
Account Profile & Identity	Name, email address, password hash, phone number, two-factor auth secrets, and session tokens	Erased immediately; all active logins terminated across every device	The database row is permanently anonymised to `deleted-{id}@deleted.invalid` with zero personal details, solely to preserve referential integrity for historic invoices (Act 843 s.33).
Hosted Websites & Drafts	Websites, pages, version histories, draft edits, domain bindings, and preview links	Taken offline immediately; permanently purged from databases after the 30-day safety hold	None. All site pages, versions, and review links are permanently destroyed.
Media & Uploaded Assets	Images, logos, documents, and media stored in Cloudflare R2 / S3 object storage	Unlinked immediately; permanently erased from storage buckets when the 30-day hold expires	None. If an image is not referenced by any other active site, it is deleted from the storage bucket.
Customer Leads & CRM	Enquiries, chat messages via WhatsApp ChatBridge, proposal drafts, and CRM notes	Permanently deleted from active sales and customer management tables	A suppression entry holding only your email address is kept indefinitely for one purpose: to guarantee our outbound systems never contact you again by accident.
Third-Party Integrations	Meta (Facebook) user IDs, Google profile identifiers, GitHub App authorizations	OAuth tokens revoked and destroyed; permissions unlinked	None. We retain no Facebook or Google tokens once unlinked.
Billing & Tax Records	Invoices, receipts, transaction IDs (Paystack, Stripe, bank transfers), payment timestamps	Account unlinked from billing dashboard	Retained for 6 years following the end of the financial year, as strictly required by Ghana Revenue Authority (GRA) tax laws and statutory financial recordkeeping mandates. Full credit card numbers are never held by us.

The 30-day safety hold

Deleting a website or a customer’s entire business system is a critical, high-impact action. A business website is often somebody’s livelihood, and a single accidental click, misplaced tap, or compromised credential must not cause irreversible catastrophic loss.

For this reason, our system applies an intentional 30-day safety hold (pursuant to Section 33 of Ghana’s Data Protection Act, 2012):

Immediate offline status: As soon as deletion is confirmed, your website goes offline immediately, review links are withdrawn, and your account sign-in is disabled across all devices.
30-day restoration window: Your data is held dormant and secure for 30 days. If the deletion was requested in error or you change your mind, write to privacy@dakyx.com from your registered email address before the 30 days elapse to restore your account.
Permanent automated purge: On day 30, the daily sweep permanently and irreversibly erases all website rows, page histories, and R2 media storage objects, and anonymises your customer account row. Once purged, the data cannot be recovered by anyone, including our engineering team.

How to delete your data

We provide multiple straightforward methods to request the deletion of your account and personal data, whether you have an active dashboard login or are requesting removal as an external app user:

Method 1: Direct in-app self-service (Instant)

If you have an active account on Dakyworld OS or Website Builder, you can initiate immediate closure yourself without waiting for manual support:

Sign in to your account at editor.dakyx.com.
Click your name or avatar in the top corner and select Your account (or visit /website/account).
Scroll to the section titled Close your account at the bottom of the page.
Enter your current account password.
Type DELETE in all-caps in the confirmation field to confirm your intent.
Click Close my account. Your account is closed immediately, you are signed out across all devices, your websites are taken offline, and scheduled erasure is queued for 30 days later.

Method 2: Meta / Facebook User Data Deletion Instructions

If you connected to Dakyworld or DakyXTech using Facebook Login or our Meta Platform apps, Meta requires that you have the ability to remove your data. You can request deletion directly via Facebook with the following steps:

Log in to your Facebook account on web or mobile.
Go to your profile settings by clicking your profile photo in the top right, then select Settings & privacy → Settings.
In the left-hand navigation menu, click Apps and Websites.
Find Dakyworld or DakyXTech in the active apps list and click Remove.
To request that Dakyworld delete all user data previously received from Facebook, click the View Removed Apps and Websites tab, select Dakyworld / DakyXTech, and click Send Request.
Facebook will dispatch an automated Data Deletion Callback request to our server. You will be assigned a confirmation tracking code which you can enter in our Status Checker below to verify progress.
Alternatively, you can submit the online request form below with your Facebook registered email address, and our team will process the deletion directly.

Method 3: Google Sign-In & third-party accounts

If you authenticated with Google or installed our GitHub integration:

Visit your Google Account security permissions at myaccount.google.com/permissions and remove Dakyworld / DakyXTech access.
For GitHub: Visit your GitHub account settings under Applications → Authorized GitHub Apps and revoke permissions.
Submit the online deletion form below or email us to purge cached identifiers from our database.

Method 4: Direct email request to Data Protection Officer

You can write directly to our Data Protection team at any time:

Email: privacy@dakyx.com
Subject line: Data Deletion Request
Include: Your full name, registered email address, and any specific website URLs or service details you wish deleted.
Response time: We acknowledge requests within 2 business days and process the deletion within 10 business days. No fee is ever charged.

Online deletion form

Do not have access to your account dashboard? Use this form to request deletion directly. Your request will be verified against our records and queued immediately.

Your full name

Account email address

Service or platform used

Deletion scope

Additional details or website URL (optional)

I understand that submitting this request initiates immediate closure of my account, takes connected websites offline, and schedules permanent data erasure after the 30-day safety hold.

Requests are confirmed by automated reference code immediately and acknowledged by our privacy team within 2 business days.

Check deletion status

If you submitted an online request above or initiated a Data Deletion request via Facebook / Meta, you received a Confirmation Code (format DEL-... or a numeric ticket code). Enter your code below to view the current status of your request:

Supervisory authorities & contacts

If you have any questions regarding how your data is handled or wish to exercise any other rights (such as data portability or access under Act 843 or GDPR), reach our privacy team:

Privacy & Data Protection: Email: privacy@dakyx.com · Telephone / WhatsApp: +233 545 950 611 · Location: Kumasi, Ghana.
Ghana Data Protection Commission (DPC): Under Act 843, you have the right to lodge a complaint with Ghana’s regulator: dataprotection.org.gh.
International Regulators: EEA: European Data Protection Board · UK: Information Commissioner’s Office.

Need immediate assistance with account security or an accidental deletion? Email privacy@dakyx.com with the subject ‘Urgent Data Request’ or call +233 545 950 611.

User data deletion.

Overview & scope

What is deleted vs. retained

The 30-day safety hold

How to delete your data

Method 1: Direct in-app self-service (Instant)

Method 2: Meta / Facebook User Data Deletion Instructions

Method 3: Google Sign-In & third-party accounts

Method 4: Direct email request to Data Protection Officer

Online deletion form

Check deletion status

Supervisory authorities & contacts